At 4dapp, protecting your personal data is a core responsibility — not an afterthought. This Policy explains what we collect, why we collect it, how we protect it, and the rights you hold over your information.
Last updated: 1 January 2026 · Effective: 1 January 2026A plain-language summary of our key commitments. The full Policy below contains the binding details.
All personal data held by 4dapp is stored using industry-standard AES-256 encryption. Transmission between your device and our servers is protected by TLS/SSL at all times.
4dapp does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information exists to serve your account — not to generate revenue for advertisers.
You have the right to access, correct, or request deletion of your personal data at any time. Contact our support team to exercise any of your rights described in this Policy.
Payment data processed via Maybank2u, CIMB Clicks, Touch 'n Go eWallet, DuitNow, FPX, and other Malaysian methods is handled by PCI-compliant payment processors. 4dapp does not store full card numbers.
We retain personal data only as long as necessary for the purposes described in this Policy or as required by applicable law. Account data is typically retained for up to 5 years after closure.
We collect only the personal data that is genuinely necessary to provide our services, verify your identity, process payments, and comply with our legal obligations. We do not collect data speculatively.
This Privacy Policy (hereinafter "Policy") describes how 4dapp (hereinafter "4dapp", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at https://4dapp.cam, collects, uses, stores, discloses, and protects the personal data of individuals who access or use our Platform.
This Policy applies to all users of the 4dapp Platform, including registered Members, visitors browsing the website without an account, and any individual whose personal data we process in connection with the provision of our services. It covers data collected through the Platform website, mobile interfaces, live chat, customer support communications, and payment processing flows.
4dapp is committed to handling all personal data with integrity, transparency, and appropriate security measures. This Policy is designed to give you a clear and complete understanding of our data practices so that you can make informed decisions about your use of the Platform.
By using the 4dapp Platform, creating an account, or providing personal data to us in any form, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of the Platform.
This Policy should be read together with our Terms & Conditions and our Responsible Gambling Policy, which are incorporated by reference.
For the purposes of this Policy, the following terms shall have the meanings ascribed to them below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, identification number, location data, online identifier, or any factors specific to that person's identity. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, retrieval, use, disclosure, erasure, or destruction. |
| "Data Controller" | 4dapp, which determines the purposes and means of processing personal data collected through the Platform. |
| "Data Processor" | A third party that processes personal data on behalf of 4dapp under a contractual arrangement — for example, a KYC verification provider or payment gateway operator. |
| "Member" / "User" | An individual who has registered for an account on the 4dapp Platform and whose personal data is processed as described in this Policy. |
| "Cookies" | Small data files placed on your device by the Platform to enable session management, analytics, and personalisation functions. |
| "KYC" | Know Your Customer — the identity and age verification process required under our compliance obligations. |
| "Sensitive Data" | A subset of personal data that warrants heightened protection, including government-issued identification numbers, financial account details, and biometric data. |
4dapp collects the following categories of personal data, depending on how you interact with the Platform:
4dapp collects personal data through the following channels:
You are not obligated to provide all requested data. However, certain data (particularly identity, age, and payment method verification) is required for regulatory compliance, and failure to provide it may prevent you from accessing specific Platform features including withdrawals.
4dapp processes personal data for the following specific and legitimate purposes:
| Purpose | Data Categories Used |
|---|---|
| Account creation and management | Registration data, identity data, contact details |
| Age verification and KYC compliance | Identity documents, date of birth, KYC verification data |
| Processing deposits and withdrawals in MYR | Financial data, payment method identifiers, transaction records |
| Fraud prevention and anti-money laundering (AML) monitoring | Transaction data, IP/device data, identity data |
| Delivering and improving Platform services | Usage data, game session data, technical data |
| Customer support and complaint resolution | Communications data, account data, transaction records |
| Responsible gambling monitoring and intervention | Wagering history, responsible gambling tool settings |
| Sending transactional communications (deposits, withdrawals, security alerts) | Contact details, transaction data |
| Regulatory reporting and legal compliance | Identity data, financial data, communications data |
| Platform analytics and performance optimisation | Technical data, usage data (aggregated and pseudonymised) |
4dapp does not use personal data for automated decision-making that produces significant legal effects on Members, without a human review process being available.
4dapp processes personal data on the following legal bases, as applicable:
4dapp does not sell your personal data. We share personal data with third parties only in the following circumstances, and only to the extent necessary for the stated purpose:
To process deposits and withdrawals, we share necessary payment data with the relevant payment processors and banking partners. This includes processors facilitating Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, FPX, DuitNow, Touch 'n Go eWallet, Boost, and GrabPay transactions. These processors are contractually bound to handle your data securely and in compliance with applicable payment industry standards.
We share identity documents and verification data with third-party KYC service providers who assist in verifying your identity, age, and document authenticity. These providers operate under strict data processing agreements.
4dapp may disclose personal data to regulatory bodies, financial intelligence units, or law enforcement agencies where required by applicable law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.
We may share data with affiliated companies or contracted service providers who assist in operating the Platform — including hosting providers, IT security firms, analytics platforms, and customer support tools. All such parties are bound by contractual data protection obligations consistent with this Policy.
In the event of a merger, acquisition, restructuring, or sale of all or substantially all of 4dapp's assets, personal data may be transferred to the acquiring entity. Members will be notified of any such transfer and the applicable privacy arrangements in advance.
No Marketing Data Sales: Your personal data is never shared with advertising networks, data brokers, or third-party marketers. We do not monetise your data through third-party advertising.
4dapp retains personal data only for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable legal and regulatory obligations. Our general retention periods are as follows:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus 5 years after closure |
| KYC verification documents | Duration of account plus 5 years after closure (AML compliance) |
| Transaction and financial records | 7 years from transaction date (statutory retention) |
| Customer support communications | 3 years from last communication |
| Responsible gambling records | Duration of account plus 5 years |
| Technical and usage logs | 13 months from collection (rolling) |
| Marketing preference records | Until consent is withdrawn, then 1 year for opt-out records |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data destruction procedures. Anonymised or aggregated data that cannot identify any individual may be retained indefinitely for analytical purposes.
4dapp implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:
While we implement robust technical measures, no online platform can guarantee absolute security. You play an important role in protecting your account by using a strong unique password, enabling two-factor authentication, and keeping your login credentials confidential.
4dapp uses cookies and similar tracking technologies (including web beacons and local storage) to operate the Platform, maintain your session, and gather analytics data that helps us improve your experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Required for the Platform to function — session authentication, security tokens, load balancing | Session / up to 24 hours |
| Functional | Remembers your preferences (language, interface settings) to personalise your experience | Up to 12 months |
| Analytics | Collects aggregated data about how visitors use the Platform to identify performance improvements | Up to 13 months |
| Responsible Gambling | Stores session duration data for session time reminders and reality check features | Session |
You can manage or disable cookies through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. Analytics cookies may be opted out of via our cookie preference centre. Note that 4dapp does not use third-party advertising cookies.
Depending on your jurisdiction and the applicable legal framework, you may hold some or all of the following rights with respect to your personal data held by 4dapp. To exercise any of these rights, please contact our Data Protection team using the details in Section 15.
Request a copy of the personal data we hold about you, along with information about how it is being processed.
Request correction of inaccurate or incomplete personal data. You may also update certain information directly in your Account settings.
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.
Request that we restrict the processing of your personal data in certain circumstances — for example, while accuracy is being contested.
Receive a copy of personal data you have provided to us in a structured, machine-readable format for transfer to another service provider.
Object to processing based on legitimate interests or for direct marketing purposes. We will cease that specific processing unless compelling grounds override your objection.
We will respond to all verifiable requests within 30 calendar days. Complex requests may require an extension of up to an additional 30 days, in which case we will notify you of the delay and reason. We may ask for verification of your identity before processing any rights request.
Note that certain rights may be limited or excluded where personal data is required to be retained for legal compliance purposes (e.g., AML record-keeping) or where deletion would impair an active investigation into suspected fraud or Prohibited Activity.
The 4dapp Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the account registration and KYC process.
If 4dapp becomes aware that personal data has been collected from a person under 21, we will immediately suspend the relevant Account, delete or return any deposits (net of any losses attributable to bonus play), and permanently delete the associated personal data within a reasonable timeframe, except where retention is required by law.
🔞 For Adults Only: If you are the parent or guardian of a minor and believe they may have accessed or registered on the 4dapp Platform, please contact our support team immediately at [email protected] so we can take appropriate action.
4dapp's primary data infrastructure is designed to support operations serving Malaysian users. In the course of providing our services, some personal data may be transferred to and processed in countries outside Malaysia — for example, by KYC service providers or payment technology platforms that operate data centres internationally.
Where personal data is transferred internationally, 4dapp ensures that appropriate safeguards are in place to protect the data, including:
By using the 4dapp Platform, you acknowledge that your personal data may be transferred and processed outside Malaysia as described in this section.
4dapp reserves the right to update or modify this Privacy Policy at any time. When changes are made, we will revise the "Last updated" date at the top of this page. For material changes that affect how we use your personal data, we will provide notice via the Platform or by email to your registered address prior to the change taking effect.
Your continued use of the 4dapp Platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the changes. We encourage you to review this Policy periodically. Previous versions of this Policy may be made available upon request.
If any change to this Policy materially affects your rights or the way we use your personal data in a way you do not accept, you have the right to close your account and request deletion of your data in accordance with Section 11.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 4dapp, please contact our Data Protection team using the following details:
Data Protection Contact
Email (plain text — not a clickable link): [email protected]
Subject Line: Privacy / Data Request — [Your Account Username]
Response Time: Within 5 business days for acknowledgement; up to 30 calendar days for full response.
For urgent account security concerns — such as suspected unauthorised access or a potential data breach affecting your account — please use the 24/7 live chat facility available on the Platform for the fastest possible response.
We combine AES-256 encryption, strict KYC practices, and a zero-data-selling commitment to keep your information protected — so you can focus on enjoying the games. 4dapp serves players across Kuala Lumpur, Penang, Johor Bahru, and all of Malaysia.
🔞 For players aged 21 and above only. Please gamble responsibly. Responsible Gambling →